Shipping & Returns
Fast, secure delivery and our quality guarantee policy
🚚 Free Shipping Available
Free shipping on all orders over $200. Orders under $200 ship for a priority rate of $12.50 to anywhere in the United States.
Shipping Information
Processing & Delivery Times
- Processing: 1-2 business days for all orders
- Priority Shipping: 3-5 business days (included with $12.50 rate)
- Expedited Shipping: 1-2 business days ($24.95)
Shipping Rates
- Orders $200+: FREE priority shipping
- Orders under $200: $12.50 priority shipping
- Expedited Upgrade: $24.95 (1-2 business days)
Secure Packaging
All products are carefully packaged with:
- Temperature Control: Insulated packaging when needed
- Discrete Shipping: Plain packaging with no external product identification
- Product Protection: Cushioned packaging to prevent damage
- Quality Preservation: Sealed containers to maintain integrity
Returns & Exchanges
Quality Guarantee
We stand behind the quality of our research compounds. If you receive a defective product, we'll make it right with a replacement or full refund.
Eligible Returns
Due to the nature of research compounds, returns are limited to:
- Damaged Products: Items damaged during shipping
- Wrong Product: Incorrect items shipped
- Manufacturing Defects: Products with quality issues
- Contaminated Products: Sealed products with contamination
Return Process
To initiate a return:
- Contact Us: Email pinnaclepeps@gmail.com within 7 days
- Provide Details: Order number, product details, and reason for return
- Get Authorization: Receive return authorization number (RMA)
- Ship Back: Return item in original packaging with RMA number
- Receive Refund: Processed within 5-7 business days
Contact Information
For shipping questions or return requests:
- Email: pinnaclepeps@gmail.com
- Response Time: Within 24 hours (business days)
Last Updated: March 12, 2026